LivePerson provides an AI platform that allows brands to automate their customer experiences, leading to better engagement and results. The platform offers a range of products and services to help businesses optimize their customer interactions and drive growth.

Key Features

  • Conversational Cloud: This feature offers personalized digital experiences by identifying customer intent.
  • Generative AI: This new feature allows businesses to leverage large language models for growth and responsible, safe AI.
  • Voice AI: This new feature enables seamless customer experiences across voice and messaging, powered by generative AI.
  • Conversational Intelligence & Insights: This feature helps improve customer engagement and agent performance by providing critical data and insights.
  • AI Chatbot Toolset: This toolset helps businesses start better conversations with a superior AI chatbot.

Solutions By Industry

  • Financial Services: Secure messaging and proactive engagement.
  • Retail: Transformation of the end-to-end customer shopping experience.
  • Telco & Cable: Management of customer journey to maximize retention and minimize costs.
  • Travel & Hospitality: Real-time assistance for travelers.
  • Automotive: Improvement of car shopping, ownership, and maintenance experiences.

Solutions By Use Case

  • Customer Service: Personalized service at scale.
  • Conversational Commerce: Simplified commerce experience with unified messaging and voice.
  • B2B Sales & Marketing: More deals closed without growing sales and marketing headcount.
  • ITSM: Streamlined IT service management and boosted productivity.


  • Professional Services: Assistance in starting the conversational journey.
  • Technical Support: 24/7 support.


LivePerson offers an opportunity for partnerships, with a directory to find partners by type, certification, vertical, and region. There is also a portal for partner login and access to partnership tools and assets.


LivePerson provides a range of resources including an AI Hub, Resource Library, Customer Stories, News, Blog, Events, Podcasts, and Webinars..

Company Information

LivePerson has been recognized as the #1 Most Innovative AI Company in the world by Fast Company. They are committed to inclusion, with a focus on their values, leadership, and investor relations.

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