Ultimate
UltimateGPT is an AI-powered platform that aims to enhance customer experiences across various digital channels. It uses generative AI technology to provide personalized and efficient customer support.
Key Features
- Chat Automation: It offers round-the-clock customer support, collecting necessary context and information for your agents. It can communicate in 109 languages.
- Ticket Automation: It optimizes workflows, reduces handle times, and boosts productivity with its triage and response automation.
- UltimateGPT: This feature allows you to build a bot within minutes using LLM and generative AI technology. It requires no training and connects directly to your help center.
- Integration: The platform seamlessly integrates with your tech stack, including CRM and back-office systems. It supports multiple CRM integrations like Zendesk, Salesforce, LiveChat, Freshworks, Intercom, and Sunshine Conversations.
- Safety & Security: UltimateGPT is GDPR and SOC 2 type 2 compliant, ensuring the safety of your data.
Use Cases
UltimateGPT has been successfully implemented across various industries, including:
- Ecommerce
- Financial Services
- Travel
- Telecommunications
- Healthtech
Case Studies
- Deezer: Saved 200 agent hours per week while delivering excellent customer experience.
- Lush: Achieved a 60% first contact resolution rate through ticket automation.
- Vandebron: Scaled their chat support by 150% without scaling their team.
- Finnair: Used automation to adapt to changing times.
- Verkkokauppa: Saved €330K per year with ecommerce automation.
- Jackpots.ch: Scaled to 24/7 support in 4 languages without hiring extra agents.
Conclusion
UltimateGPT is a robust AI-powered customer support automation platform that can help businesses scale their customer support, automate routine tasks, and deliver personalized customer experiences. It integrates seamlessly with existing tech stacks and ensures data safety, making it a reliable choice for businesses across various industries.